Canceling your Onvio subscription

To cancel your Onvio subscription, use the Services Cancellation Request form. To do this, have your firm’s Licensee or Firm Delegate complete the following steps.

  1. Access the online cancellation form and enter your firm's contact information.
  2. In the Account Number field, enter your firm ID. What is my firm ID?
    To find your firm ID, log in to onvio.us and choose Setup > Firm.
  3. From the Brand drop-down list, select Onvio. Show me.
    brandfield
  4. From the Product(s) to be Cancelled drop-down list, select all products that you wish to cancel. Show me.
    productcancelfield
  5. In the Requested Cancellation Date field, enter or select your desired cancellation date.
  6. In the Reason for Cancellation field, provide any information on why you have chosen to cancel. It is important that you also include a statement confirming that you have backed up any necessary data and that Thomson Reuters has your permission to delete your data 90 days after the cancellation date.

    You can export your data from Onvio to a Microsoft Excel spreadsheet or to other formats.

  7. Click the Submit button to confirm your cancellation request. Upon submitting the request, you will receive an automatic email confirming that your form has been submitted. After 24 to 48 business hours, you will receive a separate confirmation email from our Customer Support team confirming that we've received it.

The availability of some or all of these features depends on the applications your firm has licensed and the permissions your firm’s administrator has enabled for you.


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