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Before you start

• This is the new verification process to replace multi-factor authentication (MFA)
• Decide which two-factor authentication option to choose.
• To use the Auth0 Guardian app or another authenticator app, complete the account setup steps on a computer or tablet so you can scan the pairing code with your device.

Set up two-factor authentication

1. Go to your Thomson Reuters Account and sign-in with your Onvio credentials.
2. Select Set up verification.
3. Add the two-factor authentication option you want to use: 

   Auth0 Guardian app

   1. Install the Auth0 Guardian two-factor authentication app on your Apple or Android device.
   2. Select Add the app in the Manage two-factor authentication screen of your Thomson Reuters Account.
   3. Open the Guardian app on your device.
   4. Scan the QR Code with the Guardian app using your device's camera. Your account is now paired to your device.

   Other app

   1. Select Add an app.
   2. Open your authenticator app on your device.
   3. Open the screen to add a new two-factor authentication connection in the app.

      Note: If you're not sure how to do this, the option to scan a new QR Code may look like a plus sign.

   4. Scan the QR Code with the authenticator app using your device's camera. Your account is now paired to your device.

   Security key

   1. Select Security key.
   2. Plug your key into your device.
   3. Select Add key.
   4. Enter a name for your key, then select Continue.

   Text message

   1.  Select Add mobile.
   2. Choose your country code.
   3. Enter your phone number and select Text Code to continue. You'll get a text with a code to pair your device to your account.
   4. Enter the code in the  Verify Code field, then select Verify. Your account is now paired to your device.

      Note: If the code times-out, select Resend Code to try again.

   Phone call

   1. Select Add phone.
   2. Choose your country code.
   3. Enter your phone number and select Call to continue. You'll get a phone call with a code to pair your device to your account.
   4. Enter the code in the  Verify Code field and select Verify. Your account is now paired to your device.

      Note: If you miss the code, select Call again to try again.

4. Repeat the steps above to add more than one option.

Change verification options

1. Go to your Thomson Reuters Account and sign-in with your Onvio credentials.
2. Select Manage verification. Your active two-factor authentication options are listed in the Current selections section.
   • To delete an option, select Turn off verification, then confirm the deletion.
   • To add another option, follow Step 3 in the previous section.

Thomson Reuters Account overview

Two-factor authentication overview

Video: Onvio Client Center Two-Factor Authentication (2.5 minutes)