Thomson Reuters account overview

We've worked hard to reduce the number of usernames and passwords you need to use our products. Starting in 2022, we're merging our customer logins to one new type: the Thomson Reuters account.

What is it

A Thomson Reuters account gives all users, including staff and clients, single sign-on access to Thomson Reuters products. Using one email and password you can access products like Checkpoint, Onvio, and Westlaw.

The Thomson Reuters account uses two-step verification to check your identity and help make sure your account isn't compromised. It adds another layer of protection so your account safety relies on more than a simple password.

How to get one

We'll email you with steps to get one and actions you need to take. Until then, you might notice your sign-in screens may change in appearance as we implement this in our products.

When is it coming out

We'll update the table below for available dates and requirements for two-step verification

Product or suite Transition date Two-step verification requirement after transition
Onvio and Onvio Client Center June 2022 Required for staff and clients
GoFileRoom July 2022 Recommended
AdvanceFlow July 2022 Recommended
NetFirm and NetClient Q4 2022 Required for staff and clients
CS Professional Suite (desktop only) TBD Required for staff

Actions to take now

There are no required actions for you take now, but we recommend the steps below to prepare:

  • Plan communication for your clients
    • For Onvio Client Center and NetClient, your customers will be required to enable two-step verification for their accounts. You will be given at least 4 weeks notice prior to the transition date. We will provide a sample email that you can send to clients including all actions they'll need to take.
  • Download the Auth0 Guardian App 
    • If you use the Thomson Reuters Authenticator App, you can still use this with your new account but it will prompt you to enter a code at login to verify your identity. Only the Auth0 Guardian App will send notifications to you with the Thomson Reuters Account. 
    • You can download the app from the Apple App Store and on Google Play for Android.
  • Prepare to stop using TR Authentication Cards
    • The Authentication Cards will only be supported through June 1, 2022 and will not work with the Thomson Reuters Account.