Two-step verification overview

The Thomson Reuters account uses two-step verification to check your identity and help make sure your account isn't compromised. It also adds another layer of protection so your account safety relies on more than a simple password.

Who is required to use two-step verification

Two-step verification will soon be required for Onvio, NetFirm CS, NetClient CS, and CS Professional Suite products for staff and clients.

Verification options

You can access our products safely and securely using one or more of the methods listed below.

  • Auth0 Guardian mobile app.  The only option that includes push notifications. The app is free on the Apple App Store and on Google Play for Android. 
  • Preferred app. Use another app from Microsoft, Google, Symantec, Duo, or LastPass. These won't use push notifications and can be used to generate login codes only.

    The Thomson Reuters Authenticator app will work as a preferred app but will not use push notifications.

  • Text message. Receive a text with a code to enter at sign-in.
  • Phone call. Receive a phone call with a code to enter at sign-in.
  • Email. Receive an email with a code to enter at sign-in. You can only use this as a secondary option.