Set up a multi-factor authentication device

A multi-factor authentication (MFA) device is an object such as a key fob or a small card that is used to increase data security by enabling multi-factor authentication. These portable devices enable you to implement MFA in environments where you can't easily use MFA apps on mobile devices such as smartphones or tablets.

Supported MFA devices

Currently, Client Center supports the Thomson Reuters Authenticator card, which is an MFA device about the size of a credit card. These cards can be especially helpful as a secondary or backup authentication option you don't have your mobile device with the Thomson Reuters Authenticator mobile app available.

You can purchase an Authenticator card for a nominal cost.

Set up a Thomson Reuters Authenticator card

To pair a card with your account, complete the following steps.

  1. Log in to Client Center.
  2. Click your profile in the upper-right corner of the screen, then click Edit Profile.
  3. Click the Multi-factor Authentication tab.
  4. Click the Add option link.
  5. Enter your password and click Confirm Password.
  6. Click Get Started, and when prompted to choose a multi-factor option select Use a Multi-Factor Device.
  7. On the Multi-factor Authentication Setup panel, enter the device ID in the field provided. The device ID is printed on the back of the card and begins with the letters "TR."
  8. After entering the device ID, press the button on the Authenticator card to generate a one-time use code on the card itself, then enter that code in the Code field.
  9. Follow the prompts to complete setup.

Once you complete the pairing process, you can use your Authenticator card to generate one-time codes that you enter when you log in to Client Center.

Use your Thomson Reuters Authenticator card

With multi-factor authentication enabled, you'll be prompted to verify your account when you log in to Client Center.

  1. Enter your username and password.
  2. When prompted to verify the login request, click the Enter a Code link.
  3. Press the button on your Authenticator card to generate a numerical code, then enter that code in the field provided. Note that the code is displayed on the Authenticator card for about 30 seconds.
  4. Click Go to finish logging in.

For more information about other multi-factor authentication methods, see Determine which multi-factor authentication option is right for you.