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If you have questions that you cannot answer by searching the Help & How-To Centre , you can contact Support for assistance.

Before you contact Support

Please be prepared to provide a specific explanation of the problem so that the Onvio Representative can handle your inquiry efficiently. You might want to write brief notes on some of the symptoms or print error messages related to the problem. At a minimum, the Support Representative will need to know the following.

• Your DT Max license number, which you can find by opening DT Max and choosing Help > About DT Max.
• Operating system that you are using
• Internet browser that you are using
• Specific nature of the problem
• Steps that preceded the problem
• Whether this problem occurs with more than one client or on other computers
• Full error message and when it occurs

Means of contacting Support

Please visit the Support Request page of our website for Support hours and contact information.