Set up multi-factor authentication for your login

Multi-factor authentication provides the highest level of security for your Client Centre login. Follow the steps below to set up multi-factor authentication.

If your accountant requires multi-factor authentication, you will be prompted to set it up the first time you log in.

  1. Enter your login and password.
  2. Follow the instructions to set up multi-factor authentication using either of these options. During setup, you will also be prompted to copy or print a list of emergency access codes that you can use if your MFA device is unavailable.
    • Thomson Reuters Authenticator mobile app: download and install the app on your mobile device and scan the QR code
    • Third-party multi-factor authentication app: download and install a TOTP-compliant app on your mobile device and scan the QR code

If your accountant has made multi-factor authentication optional, you can set it up by following these steps.

  1. Log in to Client Centre.
  2. Click your profile in the upper-right corner of the screen, then click Edit Profile.
  3. Click the Multi-factor Authentication tab.
  4. Click the Add option link.
  5. Enter your password and click Confirm.
  6. Click Get Started.
  7. Follow the instructions to enable multi-factor authentication using one of these options. During setup, you will also be prompted to copy or print a list of emergency access codes that you can use if your MFA device is unavailable.
    • Thomson Reuters Authenticator mobile app: download and install the app on your mobile device and scan the QR code
    • Third-party multi-factor authentication app: download and install a TOTP-compliant app on your mobile device and scan the QR code

Note: If you have previously used the Authenticator app with another account, you need to access the app's settings before you can scan. Open the app, tap Settings, tap Add Account, then scan the QR code.